Refund policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shop@gameakjo.com. 

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shop@gameakjo.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to request a return with the details of the problem, and we will send you the new item free of charge including shipping cost and take the malfunctioned product.

Refunds
If the same product is not available in our store, we will notify of the available alternatives, if none suits what you are looking for, then your will be refunded the amount of your order, once we’ve received and inspected your return, we will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 5 business days have passed since we’ve approved your return, please contact us at shop@gameakjo.com.